we believe clarity builds trust. Here, you’ll find answers to the most common questions about our services, operations, and global network


Lux Logistics offers end-to-end logistics solutions, including sea freight, air freight, land freight, project cargo, cold chain logistics, customs clearance, warehousing, and specialized industry support such as oil & gas and construction logistics.
We operate through a global network with headquarters in the UAE and offices across Africa and other key international trade hubs
Yes, through our Cold Care Logistics solutions we manage temperature-sensitive goods such as pharmaceuticals and perishables with end-to-end cold chain integrity and compliance.
Absolutely. Our Project Cargo service specializes in oversized, heavy-lift, and complex shipments, providing seamless coordination and professional handling from origin to destination.
Lux Logistics combines global expertise, local insight, and a commitment to transparency and reliability. With a proven track record across Africa, the Gulf, and international trade hubs, we make global trade effortless for our clients.
You can request a shipping quote by filling out our online form or contacting our customer support team. We’ll provide you with the best pricing based on your cargo requirements.
Typically, you’ll need a commercial invoice, packing list, bill of lading, and any necessary customs clearance documents. Our team can assist you with all required paperwork.
We use secure packaging, and trusted carriers to ensure your cargo is handled safely throughout the journey.
Yes! We offer pickup services for your shipments. Contact our team to arrange a pickup time that suits your schedule.
Delivery times vary depending on the shipping method and destination. We offer express and standard delivery options to meet your needs.